Frequently Asked Questions (FAQs) draft

Product Related

Is all items sold by Kim pre-loved?

Yes, all items sold by Kim are pre-loved. None of them are brand new unless stated.

Jewellery Authenticity

How can I ascertain that the jewellery I bought from Kim is genuine?

When clients purchase items from Kim, they can be assured that they are buying genuine gold jewellery as Kim will do checks on the items before buyback with our various devices to confirm the authenticity. To know more about the devices, please read our blog.

Sell Back

Can I sell back the items I bought from Kim?

Yes. We will buyback at the current spot prices for Gold. You can check our live prices.

Payment Method

What payment methods does Kim accept?

Kim currently accepts cash, NETS, internet banking, PayNow and cheque. For more information, please read our payment method.

Exchange & Return Policy

Can I return or exchange my items?

All sales of products are not exchangeable and returnable.


Can you ship my items?

To opt for shipping, click on “Shipping” when selecting your collection type at the cart or checkout page.

How much is the shipping fee?

For local (Within Singapore) shipping, Kim Gold offers free shipping on orders over $500. Please note that for orders below $500 (regardless of currency,) there will be an additional shipping fee of S$10 incurred. For international shipping, our Sale Representative will contact you accordingly to clarify the amount.

How long does it take to ship?

For local (Within Singapore) shipping, Kim Gold offers a delivery time of 3 – 5 business days.